Last updated: 4 September 2026
Everything we sell is digital, so there is nothing to ship back. What follows is what you can actually get refunded, when, and what we need from you. It forms part of our Terms of Use.
1. Delivery
Plugin licences are delivered by email within one hour of a cleared payment: the download link, the licence key, and installation notes. If nothing arrives within that hour, check the spam folder first, then write to hello@ayaner.com and we will resend it.
Services start on the date agreed in the statement of work, normally within three business days of the deposit clearing.
2. Plugin licences: 14 day refund
If the plugin does not do what this site says it does, tell us within 14 days of purchase and we refund you in full. No form to fill in, no restocking fee.
We ask for one thing first: let us try to fix it. Most refund requests we receive are a conflict with another plugin or a server setting, and those are usually solved in a day. If we cannot solve it, the refund goes through, and it is your call either way.
What is not refundable
- A licence bought by mistake and already activated on a production site more than 14 days ago
- A request based on a feature the plugin never claimed to have, where we told you so before you bought
- A licence terminated for breach of the licence terms
- Renewals, once the new licence period has started and updates have been downloaded against it
Buying more than one copy of the same plugin in error is always refunded, inside or outside the 14 days.
3. Services
Consulting and engineering work is refundable only for work not yet performed. If you cancel an engagement, we invoice the work delivered up to that date and return the remainder of any deposit within 14 days.
Audits, reports and custom development are prepared specifically for you, so once the report is delivered or the build has started, that portion is not refundable. If a delivered audit is factually wrong, we correct it at no charge, and if we cannot, we refund it.
4. Consumers in the EU and the UK
If you are buying as a consumer rather than for a business, you have a statutory right to withdraw within 14 days. For digital content delivered immediately, that right ends once download or activation begins and you have agreed to it, which is what the checkbox at checkout confirms. This does not affect the voluntary 14 day refund in section 2, which is more generous than the statutory minimum, and it does not affect your rights when a product is faulty.
5. How to ask
Email hello@ayaner.com with the order number and one line on what went wrong. We answer within two business days. An approved refund is returned to the original payment method within 14 days, and the timing after that is your bank’s, usually a further 3 to 10 days.
6. Chargebacks
Please write to us before opening a dispute with your bank. A chargeback freezes the amount for weeks and we cannot refund you while it is open, so it is slower for you than simply asking.